General Terms and Conditions

These Terms and Conditions describe the rules that govern use of the platform operated by us and set out the relationship between you and LunarSpins. They explain your responsibilities as an account holder, the services we provide, and how we manage activity on the site. Please read these terms carefully before registering or placing bets, and contact [email protected] if you have any questions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. Do not share your password or log-in details. We may suspend or close accounts where suspicious activity, fraud, abuse of promotions, or breaches of these terms are detected. You must notify us immediately if you suspect unauthorised access.

Verification and limits

We require identity and source-of-funds verification before processing withdrawals and in other cases where it is necessary to comply with our policies. Verification documents must be genuine and current. We may apply deposit, loss or stake limits to accounts either at your request or at our discretion where risk or responsible-gambling concerns arise.

Eligibility requirements

Registration is restricted to individuals who meet the minimum age for gambling in their jurisdiction and who are permitted to gamble under applicable law. You must provide accurate personal information during registration and keep it up to date. We reserve the right to refuse or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and in accordance with these terms. Prohibited activities include collusion, using multiple accounts, money laundering, and any activity intended to manipulate game outcomes or promotions. Automated systems or bots are not permitted unless expressly authorised. We may investigate and take action where prohibited use is suspected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms available in the promotion details. Bonuses may carry wagering requirements, game restrictions, expiry periods and maximum bet rules. We may void or reclaim bonuses and any winnings where abuse, fraud or breach of the promotion terms is identified. Always check the promotion terms in your account before opting in.

Deposits and withdrawals

Accepted payment methods, minimum amounts and processing times are shown in the cashier. Withdrawal requests are subject to verification and may be delayed pending checks. We may apply daily or monthly withdrawal limits and reserve the right to require use of the same payment method for refunds where practical. Fees and processing times depend on the method chosen and your bank or provider.

Dispute resolution

If you have a dispute, contact our support team in the first instance at [email protected]. We aim to respond promptly and to resolve issues fairly. If a dispute cannot be resolved directly, you may be able to use an independent dispute resolution service depending on your jurisdiction. Continuing to use the platform while a dispute is open does not waive any rights under these terms.

Updates to terms and responsible use

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where appropriate, notify you. Continued use after publication constitutes acceptance of the revised terms. We encourage responsible play and provide tools such as deposit limits, time-outs and self-exclusion to help manage activity. For additional support and guidance please contact our team or consult local support services.

Please note that the brand may appear as Lunar Spins in some communications; both names refer to the same service provider covered by these terms.