Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our services at LunarSpins. We take your privacy seriously and describe below the types of data we hold, why we process it and the choices available to you. If you have any questions about our practices please contact our support team using the contact channels in your account.

Types of data we collect

We gather a range of information necessary to operate an online casino and sportsbook, provide customer support and meet our legal obligations. Data collected falls into three main groups - personal data, technical data and transactional data.

Personal data

This includes identity and contact details you provide when registering - name, date of birth, address, email and phone number. We also collect verification documents where required to confirm identity and age. Account credentials, security questions and correspondence with our support team are stored to manage your account and resolve enquiries.

Technical data

We record device and connection information such as IP address, browser type, operating system, device identifiers and language preferences. We use this data to maintain security, optimise site performance and prevent fraud. Some technical data is collected automatically when you visit our site or use the mobile web interface.

Transactional data

Transactional records include deposits, withdrawals, bets, game history and payment method details. We keep this information to process transactions, comply with anti-money laundering checks and to maintain accurate account records.

How we use your information

We use data to provide and improve our services, verify identity, process payments, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymised data for reporting and analytics. Personal data is not used for marketing unless you have given consent.

Data protection practices

We implement technical and organisational measures to protect personal information from unauthorised access, loss or misuse. Access to your data is limited to authorised staff and third-party service providers who require it to perform their functions. Where third parties process data on our behalf we require appropriate security and confidentiality safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, improve site functionality and measure site usage. Some cookies are essential for login and transactions, while others support analytics and optional preferences. You can manage cookie settings in your browser or through the cookie controls on our site.

User rights

You have the right to request access to your personal data, correct inaccurate information, restrict processing and request deletion where applicable. You may also object to certain processing or ask for data portability if the conditions apply. For assistance with any of these rights contact our support team through your account.

Access, correction and deletion

Requests to access, update or delete data will be handled in accordance with applicable law. We may need to retain certain records for regulatory or legal reasons, in which case deletion may be limited. Where identity verification is required we will ask for reasonable information to fulfil your request.

Information sharing and third parties

We share information with payment providers, identity verification services, fraud prevention partners and service providers who help run the platform. We do not sell your personal data. Transfers to third parties are subject to contractual safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via the site or by email where appropriate. Continued use of the service after changes indicates acceptance of the updated policy.

For support or queries about this policy please contact [email protected]. You may also see privacy settings and options in your account dashboard on Lunar Spins.