Responsible Gambling at LunarSpins Casino

At LunarSpins we are committed to safer gambling and to helping players keep play enjoyable and under control. We believe in clear, practical measures that protect player wellbeing and support responsible play. This page explains the tools we offer, the signs of problem gambling and where to get help if you or someone you know needs it.

Our player protection principles

We put player safety first by offering transparent controls, straightforward limits and clear guidance. We encourage responsible choices and expect players to use account tools to manage their activity. Our approach is practical: provide easy-to-use options, act on requests promptly and signpost professional support where needed.

Activity-control tools

Players can use a range of settings to manage their account activity. These controls are available from the account area and are designed to be simple to adjust at any time.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period, ensuring that changes are considered rather than impulsive.

Loss limits

Loss limits let you cap the total losses over a set period. These are useful for keeping spending predictable and for sticking to a personal budget when playing.

Time limits and account breaks

Take a short break with a time-out or choose a longer account break. Time-outs are immediate and temporary; account breaks can be set for several days or weeks. These options are useful if you need to pause activity and reassess your play.

Self-exclusion

Self-exclusion is available for players who need a longer-term block from our services. When you self-exclude, your account access is restricted for the chosen period and we will not send promotional material during that time. You can request self-exclusion through your account settings or by contacting our team.

Recognising problem behaviour

Watch for signs such as chasing losses, missing work or family commitments, borrowing money to gamble, or spending more time than intended. If you notice these patterns in yourself or a friend, consider using limits, taking a break or self-excluding.

Keeping gambling under control

Practical tips include only gambling with money you can afford to lose, setting strict deposit and loss limits, scheduling regular breaks and avoiding gambling when stressed or upset. Talk to someone you trust about any concerns and review your account activity regularly.

Professional help and support organisations

If you need further support, contact recognised organisations such as GamCare and BeGambleAware for confidential advice and treatment options. You can also speak with your GP or local support services. For assistance with account controls or to request self-exclusion from Lunar Spins, contact our support team at [email protected].